DELIVERY POLICY
Clothing
We offer free, express or next day delivery on all UK orders at checkout.
UK
Royal Mail Tracked 48 with Signature (2-3 working Days) - Cost Free
Royal Mail Tracked 24 with Signature (1-2 Working Days) - Cost £4.99
Royal Mail Special Delivery (Guaranteed Next Days) - Cost £7.99
All UK order placed before 2pm Monday to Saturday will be processed same day for delivery. Sundays and Bank Holidays not included. Check tracking details for any holidays or delays
Artwork
We offer free shipping on all our artwork piece. Artwork is shipped in wooden crates or boxes based upon artwork being framed or unframed. Feel free to get in touch before hand for more details if you have further questions.
RETURNS POLICIES
Clothing
One-third of all online shopping is returned in the UK creating a massive waste. We hope that when you buy from us you are happy with your purchase and won’t need to return it. Please look at the size guides to find your ideal fit and we promise to give you the most detailed images and videos for you to make a wise decision.
Should you wish to return a product purchased from us, we will be happy to refund or exchange a product provided it hasn’t been used and is still in pristine condition. Returns should be made within 14 days in original, undamaged packaging.
We are working on a way to systematize our returns and to keep track of your feedback to ensure a better original experience when you shop again with us.
1. Please email airen@madeoflayers.co.uk with your order number, contact details and reason for return along with any images you feel are necessary.
2. Please send all returns to Madeoflayers, Unit 11, Vernon Mill, Mersey St, Stockport, SK1 2HX
3. Please send your returns back to us in the
4. Biodegradable poly bag. Please make sure prior to packing the product(s) has the swing tag attached and is re-packed in the biodegradable transparent bag.
5. Please ensure that you use a postal service that is trackable and requires a signature to ensure we receive your returns in the safest and most convenient way possible.
6. We will take 14 days to process your return upon receipt of the parcel. We will communicate with you through email as per the options available to process your refund further.
Artwork
Due to the collective nature of art and art products, we do not accept refunds, returns or exchanges unless the item you have received is damaged.
If you receive a defective item, please contact us with details of the product and the damage. We may ask for photos in order to assess the damage.
Upon fully examining your claim, we will notify you as to whether you are entitled to a refund or a replacement as a result of the damage. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
TERMS & CONDITIONS
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. We do not take responsibility for incorrect information. If your package is returned to us due to incorrect address information, you will be charged the return shipping fee PLUS the re-shipment fee if you still wish to receive your item. If you wish to forfeit your item, you will be refunded your order MINUS the shipping fees. Shipping fees are non-refundable.
When your order has been shipped, you will receive a confirmation email.
Please note, shipping times do not include the standard processing time.
Shipping prices are based on the item you order and your location. If you order multiple items, the shipping price will be based on the collective weight of your item in your order. If you order multiples of the same item, shipping prices may be multiplied depending on the weight of your final package.
Shipping price’s/times are calculated based on weight and location of purchased products.
Still have questions about shipping? Contact airen@madeoflayers.co.uk